Questions and answers
These are the questions we are asked most often. If you do not find your answer, call us; the first call commits you to nothing.
- What does direct cremation mean?
- In a direct cremation, the deceased is cremated without a separate funeral service or farewell ceremony. The family can hold a memorial gathering at a time and in a way that suits them. It is the simplest form of funeral.
- What does the 950 euro price include?
- Everything necessary: collection and transport in the Helsinki region, a cremation coffin, dressing of the deceased, all documents and permits, and the cremation in Helsinki (the 260 euro cremation fee for a Helsinki resident is included). For a deceased from elsewhere, the 240 euro fee difference is always itemized in advance.
- Are there hidden costs?
- No. Direct cremation is 950 euros, and the only possible addition is the 240 euro cremation-fee difference for a deceased from outside Helsinki, stated before you order. If you swap the coffin or urn from the range or add a gravestone, the difference or addition is shown in the price list and in the summary before you send.
- How quickly can the cremation take place?
- Typically within 1-2 weeks of your contacting us, depending on the crematorium's schedule. We handle the burial permit and the other documents for you.
- Where are the ashes placed?
- The ashes can be interred in an urn grove or memorial grove, or buried in a family grave, and we also hand the urn to the family. Under Finnish law the ashes must be placed within a year of the cremation; we help you with the choice.
- Can we say goodbye before the cremation?
- Yes. If you wish, we arrange a quiet farewell moment in a chapel before the cremation. The moment is short and private, and it is agreed when the collection is arranged.
- Who can place the order?
- The order is usually placed by a close relative: a spouse, a child, or another person responsible for the funeral arrangements. When you order, we ask about your relationship to the deceased, and we confirm everything by phone before anything becomes binding.
- When and how do I pay?
- We send the invoice once the cremation has been carried out. The payment term is 14 days, and the invoice can be paid in the family space by online bank or card, or by ordinary bank transfer. Funeral costs are deductible in the estate inventory.
- Do you operate outside the Helsinki region?
- We collect the deceased within the Helsinki region: Helsinki, Espoo, Vantaa, and Kauniainen. If the deceased is elsewhere, call us and we will see whether we can help, or advise you onward.
- Can we choose the coffin or the urn ourselves?
- Yes. Every package includes a coffin, and the urn package includes an urn. The range has four coffins (370 to 1,190 euros) and four urns (99 to 450 euros). When you swap the package coffin or urn for another, only the difference is added to the price. The choice can be made online or by phone, and it can be changed until we confirm the arrangements.
- Do you sell gravestones?
- Yes. The range has three granite gravestones (890 to 1,790 euros), and the price includes the engraving of the name and years and installation at the grave. Extra text costs 120 euros per line. The engraving can be previewed online, and the stonemason confirms the plan with you. The stone can be added to the order now or ordered later, since a gravestone is often installed months afterwards.
- Do you also arrange burials?
- We do. The burial package (1,890 euros) includes a birch coffin, collection and transport, dressing of the deceased, a chapel blessing, all documents, and the grave plot and grave opening arranged with the parish. The parish invoices the grave plot and burial fees separately according to its own price list; we tell you those before anything becomes binding.
Longer answers are in the guides. Guides · How it works